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TestTaker Frequently Asked Questions (FAQs)
My Account
  1. I forgot my password. How do I log into TestTaker?
Purchasing Guides
  1. How can I purchase TestTaker Online Guides?
  2. Why does TestTaker sell access to Guides by subscription?
  3. What comes with my purchase of a TestTaker Online Guide?
  4. Is purchasing Guides online using a credit card secure?
  5. Will I receive a receipt after purchasing a Guide?
  6. Am I entitled to a tax deduction with my purchase?
TestTaker Employment
  1. Are you hiring?
  2. What skills do I need to get hired for TestTaker?
  3. Can I work part-time and remotely?
TestTaker Error Page
  1. I received an error page. What should I do?
TestTaker Guides
  1. How do TestTaker products prepare me for my exam or interview?
  2. How do I "try out" TestTaker before making a purchase?
  3. Do I need to download and install software to use a TestTaker Online Guide?
  4. I don't see the Guide that I need. How do I get TestTaker to make this Guide available?
  5. How do I know when I have studied enough to complete my exam?
  6. How are the TestTaker Guides created?
  7. How often are the TestTaker Guides updated?
  8. What can I use to study for the Scrum Alliance or Scrum.Org certifications?
  9. Does TestTaker provide any docs or pdfs for download?

I forgot my password. How do I log into TestTaker?
On the main page, you will see two links entitled "Forgot Password" and "Forgot Username". Select the appropriate link. Follow the prompts to gain access to TestTaker.
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How can I purchase TestTaker Online Guides?
There are several ways to purchase a subscription for access to more questions after you create an account:

#1:Take A Test.
After completing a free test and opting to have the test score, you will be presented with a "Purchase" tab. Please click on this tab to begin the Purchase Process.

#2:Use the Shop Icon.
Click "Shop" located in the top right of the screen. You will be directed to the TestTaker Product Catalog where you can purchase a subscription.

Follow the prompts to purchase a subscription for a particular product online. It's fast, easy, and secure.
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Why does TestTaker sell access to Guides by subscription?
Quite simply, to keep our customer's costs low. We wish to provide the best high quality product, packaged in time units (or subscriptions) so that customers only pay for only what they will most likely use.

Research and experience have shown that most folks will truly only utilize study aids for a relatively short period of time, like say 30 days. So, rather than sell a moderately priced download of static exam questions ("Limited Product") or pay a high cost for unlimited access to a system of highly valued current questions "Fixed Contract") , we find that customers prefer subscriptions ("Pay as You Need").

If you decide that you would like to extend your current subscription, simply purchase the exam guide again and the subscription end date will be extended the number of days in the subscription period.
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What comes with my purchase of a TestTaker Online Guide?
When you purchase a subscription to a Guide, you will be receiving unlimited access to the TestTaker Guide for the duration of your subscription, access to all TestTaker tools, all TestTaker upgrades and enhancements, and access to the ever changing pool of certification quality exam questions.
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Is purchasing Guides online using a credit card secure?
Absolutely. Your credit card purchase is secure. TestTaker has a vendor relationship with PayPal in which we utilize their secure technology for online ordering. All purchase information sent to PayPal is transmitted via 128 Bit Secure Sockets Layer (SSL) encryption which is an industry standard. All of your purchase information (i.e., credit card number, credit card expiration date, name, address, etc.) is encrypted. It cannot be accessed as the information travels between TestTaker and PayPal.

Since TestTaker outsources payment processing to PayPal, your credit card information is never stored by TestTaker.
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Will I receive a receipt after purchasing a Guide?
Yes. A receipt will be emailed to the email address associated with your TestTaker account. The email will provide the name of the Guide, the period of subscription, and select purchase information for your records.
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Am I entitled to a tax deduction with my purchase?
Tax Deductions are dependent upon your personal situation. While there are tax deductions for learning aids, job search aids, etc., eligibility depends upon your particular situation. Our recommendation would be to consult with your local tax authority on whether this purchase qualifies for a tax credit or a tax deduction.
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Are you hiring?
Yes! We offer part-time, telecommuting positions for "TestMakers". The term "TestMaker" refers to the body of individuals who create and maintain the Guides. We are interested in hiring individuals who are geographically as well as professionally diverse. We wish to provide Guides in many vertical markets -- Technology, Medicine, Insurance, Finance, Real Estate, etc.

TestTaker is always searching for qualified individuals who wish to help us improve our products. To learn more about employment with TestTaker and to apply for employment, please email testtaker.support@testtakeronline.com.
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What skills do I need to get hired for TestTaker?
There is no specific list of qualifications since the subject areas covered by TestTaker vary significantly. In general, most of our employees possess 8 to 10 years of experience as well as several certifications. We screen employment applications based upon which field of experience is claimed by applicants and offer employment to those most qualifed for one or more Guides.
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Can I work part-time and remotely?
Yes. TestTaker employment positions are both part-time and remote.
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I received an error page. What should I do?
The TestTaker error page can occur for various scenarios. Please use the steps below to address the issue:

Level One: New Browser Window
----> Close out all browser windows.
----> Open one *new* browswer window to TestTaker and log in.
----> Attempt to access the feature or function again.
>>>>>> If this did not work, then please proceed to Level Two.

Level Two: New Cookies/Cache
----> Delete your cookies and your browser temporary internet files.
----> Open one *new* browswer window to TestTaker and log in.
----> Attempt to access the feature or function again.
>>>>>> If this did not work, then please proceed to Level Three.

Level Three: New Device
----> Log into TestTaker from another device (e.g., laptop, computer, ipad, smartphone, etc.).
----> Attempt to access the feature or function again.
>>>>>> If this did not work, then please proceed to Level Four.

Level Four: Contact TestTaker Support
----> Access the Contact Us page.
----> Provide answers to the following questions:

Question #1: What is your browser name and version(i.e., IE8)?
Question #2: What is the local time on your device?
Question #3: Have you blocked testtaker.com or testtakeronline.com cookies?
Question #4: Are you experiencing issues/errors with any other TestTaker features/functions?
Question #5: What were your sequenced list of your steps to recreate?
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How do TestTaker products prepare me for my exam or interview?
TestTaker Guides advance your knowlege in a particular subject area or specialty. The Guides exist as a series of non-standard and standardized practice exams. The non-standard (or practice exams) are designed to challenge you and teach you the necessary details required to pass a certification exam. The standarized exams mimic actual certification exams and are utilized to test how well you have learned the material.

Whether your goal is to obtain an industry recognized certification, to prepare for an interview, or to launch a career change, you will improve your chances of success significantly and can be confident in your mastery of a particular knowlege area. To view the available guides, please click here.
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How do I "try out" TestTaker before making a purchase?
TestTaker offers a free 30 day trial demonstration. The trial allows you to experience TestTaker for up to 30 days. We encourage you to try the free practice exams. You can signup for the free trial and then upgrade your account, at any time, whenever you decide to purchase a Guide. You are under no obligation to purchase anything when you sign up for the free 30 day trial.

To sign up for a free 30 day trial, please click here.
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Do I need to download and install software to use a TestTaker Online Guide?
TestTaker is 100% Internet-based. There is no software to download, to install, or to upgrade. You never have to worry about missing updates or utilizing old versions of the software. Additionally, anywhere there is access to the Internet, you have access to TestTaker. Please note that, unfortunately, TestTaker is not for use on mobile devices. Our engineers are researching ways to make TestTaker available via mobile technology.
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I don't see the Guide that I need. How do I get TestTaker to make this Guide available?
Registered users have access to a system navigation panel. The system navigation panel provides a link to request the addition of Guides. We prioritize the addition of Guides based upon user demand.

To become a registered user, you must register as either a TestTaker user or a free trial user.
To register as a TestTaker user, please click here.
To register as a free 30 day trial user, please click here.
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How do I know when I have studied enough to complete my exam?
You just need to click on "My Assessment" in the Reporting section of the left-hand navigation pane. The knowledge base tracks all of your testing exercises and provides a assessment.

The assessment will clearly tell you either "YES" or "NO". If the answer is "NO", it will tell you how to achieve a "YES" outcome.
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How are the TestTaker Guides created?
TestTaker Guides are created by senior professions who are accomplished in their respective fields. These highly qualified individuals possess at least 8-10 years of applicable experience and 2-3 certfications on average. We call them our "TestMakers".

The "TestMakers" caucus to create and vote on which questions are qualified to be added to the Guide questions. Additionally, TestTaker records all question responses. The responses are tracked and an algorithm is applied to identify whether the value of the question drops below a specific threshold and the question must be withdrawn or modified.
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How often are the TestTaker Guides updated?
Guides are continously increasing in number. The number of questions for each Guide is also being modified and augmented over time. The concept is to provide continual change. A high frequency of change discourages memorization and encourages true learning. The updates are happening in the background and will cause no interruptions to your use of the Guides.
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What can I use to study for the Scrum Alliance or Scrum.Org certifications?
We recommend our Scrum Master product whether you're taking the Scrum Alliance on line assessment or the Scrum.Org certification exam. Our content is based on years of experience with Scrum, multiple boot camps, and the 2011 version of the Scrum Guide. We cover all bases with our product.
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Does TestTaker provide any docs or pdfs for download?
TestTakerOnline is an online tool, that is accessible for your use, 24x7. We do not provide pdf files or docs containing questions. We consider such types of question content to be static and stale. A doc of questions does not assess your strengths and weaknesses nor does it help you focus your efforts on where you require improvement. This is why all TestTaker questions are delivered dynamically and electronically. Every time you test with TestTaker, the product is assessing you. Why waste time delivering a littany of questions for content that you already know well. TestTaker learns where you require improvement and designs tests accordingly until you know all of the content with a high proficiency.

A TestTaker subscription offers a custom testing experience along with access to hundreds of study material facts and flashcards. Also, you will gain access to what we term as reference material. These are freely available resources that we have consolidated into one location for your benefit.
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