ITIL V3 Foundation Certification Exam Objective |
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| The purpose of the ITIL V3 Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management. |
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ITIL V3 Foundation Certification Exam Details |
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| Credential: | ITIL V3 Foundation (ITV3F) | | | Prerequisite(s): | None | | | Number of exam questions: | 40 | | | Type(s) of exam questions: | Multiple Choice | | | Time allotted for exam: | 60 minutes | | | Percentage Required To Pass: | 65% | | | Exam Format(s): | Paper-Based, Computer-Based | | | Closed Book Exam: | Y | | | Exam Assignment: | None | | | Exam Proctor(s): | Prometric | | | Exam Cost: | $174.00 USD for English (Subject to change) | | | Exam Language(s): | Chinese, English, French, German, Italian, and Japanese | | | Exam URL: | http://www.exin-exams.com/exams/exam-program/itil-apmg/itv3f.aspx | |
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ITIL V3 Foundation Certification Exam Target Candidate |
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The target group of the ITIL Foundation certificate in IT Service Management is drawn from:
- Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
- IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement program.
This may include but is not limited to, IT professionals, business managers and business process owners. |
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ITIL V3 Foundation Certification Exam Categories |
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| The ITIL V3 Foundation Certification Exam consists of questions selected from the following 6 categories: |
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| | | Service Lifecycle | | | The framework of service management activities with each stage of the lifecycle possessing interfaces to the processes and functions of the ITIL core volumes. | | | Service Operation | | | The coordination and execution of activities required to deliver and manage IT services at the levels agreed to by the customer(s). | | | Continual Service Improvement | | | The iterative process of realigning IT services to changing business needs by identifying and implementing improvements. | | | Service Strategy | | | The creation of strategy for IT services and for IT service management that focuses on services to provide capabilities to customers. | | | Service Design | | | The coordination of numerous processes and functions to design IT services, including architectures, processes, policies, and documentation that meets current and future agreed upon business requirements. | | | Service Transition | | | The creation of policies and controls to manage change to the infrastructure as well as the dissemination of knowledge with other IT service management. |
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The TestTaker ITIL V3 Foundation Certification Guide provides comprehensive and realistic content spanning all of these 6 categories. | |
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ITIL V3 Foundation Certification Exam Syllabus |
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- Service Management as a practice
Candidates can define Service and comprehend and explain the concept of Service Management as a practice.
- The Service Lifecycle
Candidates understand the value of the Service Lifecycle, how the processes integrate with each other, throughout the Lifecycle and explain the objectives and business value for each phase in the Lifecycle.
- Generic concepts and definitions
Candidates can define some of the key terminology and explain the key concepts of Service Management.
- Key Principles and Models
Candidates can comprehend and account for the key principles and models of Service Management and to balance some of the opposing forces within Service Management.
- Processes
Candidates understand how the Service Management processes contribute to the Service Lifecycle, explain the high level objectives, scope, basic concepts, activities and challenges for five of the core processes and state the objectives and some of the basic concepts and roles for thirteen of the remaining processes including how they relate to each other.
- Functions
Candidates can explain the role, objectives, organizational structures of the Service Desk function and to state the role, objectives and overlap of three other functions.
- Roles
Candidates can account for and are aware of the responsibilities of some of the key roles in Service Management.
- Technology & ArchitectureCandidates understand how Service Automation assists with integrating Service Management processes.
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ITIL V3 Foundation Further Information |
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| Best Practice Management Website |
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| ITIL V3 Foundation Syllabus |
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| ITIL V3 Overview |
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| Office of Government Commerce (OGC) |
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| Official ITIL Website |
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| View Our TestTaker Ad |
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| www.itilcertificationexam.com |
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